Terms and Conditions
Effective Date: May 20, 2026
Welcome to www.comprehensivecarerecords.co.uk. These Terms and Conditions govern your use of our website (“Website”), operated by Sphere Specialist Healthcare trading as Comprehensive Care Records (“we”, “us”, or “our”).
Please read these Terms and Conditions carefully before using our Website. By using the Website, you agree to these terms. If you do not agree, please discontinue use of the Website.
1. About Our Website
Our Website provides information about Comprehensive Care Records and our services.
These terms apply to your use of the Website. Any services you purchase or receive from us may be subject to a separate agreement. Where there is a conflict, the separate agreement will apply to those services.
2. Acceptable Use
You agree to use our Website only for lawful purposes.
You must not:
- Use the Website for fraudulent, unlawful, or harmful activities
- Attempt to gain unauthorised access to the Website, its servers, or connected systems
- Introduce viruses, malware, or other harmful material
- Interfere with the operation or security of the Website
- Submit false, misleading, or unlawful information
- Infringe the privacy or intellectual property rights of others
3. Information on the Website
We take reasonable care to keep information on our Website accurate and up to date. However, information may occasionally contain errors or become outdated.
General information on the Website does not replace professional advice tailored to your circumstances. Please contact us if you need clarification about our services.
4. Healthcare Information
Any general healthcare information published on the Website is provided for informational purposes only. It is not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.
Do not delay seeking medical advice because of information you have read on the Website.
The Website and its contact forms should not be used to request emergency medical assistance. In an emergency, contact the appropriate emergency services.
5. Intellectual Property
Unless otherwise stated, the content on our Website, including text, graphics, logos, images, and design, is owned by us or used with permission.
You may view, download, and print content for personal use or internal reference within your organisation, provided you retain any copyright notices.
You must not reproduce, distribute, modify, or commercially exploit Website content without permission from the relevant rights holder, except where permitted by law.
6. Information You Submit
When contacting us or submitting information through the Website, you must ensure that the information is accurate and that you are authorised to provide it.
Please only submit personal or confidential information that is necessary for your enquiry. If you need to share healthcare records or other sensitive information, contact us first to confirm the appropriate secure method.
We handle personal information in accordance with our Privacy Policy.
7. Third-Party Links
Our Website may contain links to third-party websites for your convenience.
We do not control those websites or their content. A link does not imply our endorsement of the third party, its products, or its services.
Your use of third-party websites is subject to their own terms and privacy policies.
8. Website Availability
We aim to keep our Website accessible but cannot guarantee uninterrupted availability.
Access may be temporarily restricted for maintenance, updates, security reasons, or circumstances beyond our reasonable control.
We may suspend access where reasonably necessary to address misuse or protect the Website and its users.
9. Limitation of Liability
Nothing in these terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot lawfully be excluded or limited
Subject to the above, we will not be responsible for losses caused by circumstances beyond our reasonable control or by your unlawful use of the Website.
If you use the Website as a business, we exclude liability for indirect or consequential losses and loss of profits, sales, revenue, business opportunities, or anticipated savings, to the extent permitted by law.
Nothing in these terms affects your statutory rights as a consumer.
10. Privacy and Cookies
Our collection and use of personal information is explained in our Privacy Policy.
Information about cookies and similar technologies, including available choices, is provided in our cookie information and any cookie consent controls displayed on the Website.
11. Changes to These Terms
We may update these Terms and Conditions to reflect changes to the Website, our practices, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date and will apply to subsequent use of the Website. Changes will not retrospectively alter any separate service agreement.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes relating to these terms, subject to any mandatory rights you have as a consumer to bring proceedings elsewhere.
13. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Sphere Specialist Healthcare trading as Comprehensive Care Records
Suite 9-11 Sovereign Business Park
Jubilee Industrial Estate
Remscheid Way
Ashington
NE63 8UG
info@comprehensivecarerecords.co.uk
01670 335 772